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Consequently, we are unable to investigate further and have no choice but to reject this complaint. I would recommend reaching out to your payment provider or the relevant licensing authority for further assistance. Yes, a friend of mine created an account almost at the same time as me while he was at my home. I am submitting this complaint in the hope that the matter will be investigated and that appropriate action will be taken to ensure a fair resolution. However, on 11 August 2025, I requested a withdrawal of €130, which was refused without any clear explanation. On 13 August 2025, I attempted another withdrawal of €500, which was also refused.
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We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino’s T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
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